A :If you are connecting to FinNet using a PABX phone line, you may switch to a direct phone line for retry as the phone signal quality provided is more stable.

A : Such problem is usually found on PCs with dual LAN card configuration for both internal network/Internet and FinNet access (not officially supported by FinNet). The root cause of problem is the Microsoft Proxy client redirecting all http traffic to the Proxy server not connecting to FinNet. To solve the situation, Microsoft Proxy Client 2.0 should not be used.

A : FinNet adopts layered security approach on the participant router ends, core network and the FinNet Server Farm. Security features applied on FinNet including access control, router and firewall protection, use of encryption, support of PKI, physical protection, operations control and real-time monitoring etc.

For the detail of the key security features on FinNet, please click here.

A : The main function of FinNet Mail Gateway is to perform email exchange among FinNet participants and carry out encryption/decryption of emails. The hardware configuration of mail gateway depends on the volume of emails expected. The minimum configuration recommended is:

Pentium III-500
256MB
20G HD

A : No, FinNet participants must use Net 10 IP addresses assigned to connect to FinNet. Non-Net 10 IP addresses are not routable on FinNet. However, participants can consider to use Network Address Translation (NAT) devices to translate their corporate IP addresses to FinNet proposed addresses.

A : FinNet is installed with a real time Network Management System which can monitor any abnormal activities such as DoS attack and can terminate the leased line in which the source of attack originating from if required. Moreover, FinNet backbone is specially configured to only allow certain type of traffics to pass through and any invalid traffics will be dropped.

A : FinNet is completely isolated from Internet because of security consideration. Hence, access Internet through FinNet is not enabled.

A : There are several ways to connect to FinNet ranging from causal dial-up to fully redundant permanent connection. For permanent connection, the speed ranges from 64K up to E1 and participants can also choose between single and dual connections. On the client side, participants can have single or multiple workstations or connect FinNet to corporate LAN. For detail, please click here.

A : Virtual Private Network is supported on FinNet. Please contact our Business Inquiry Hotline at 2283 6883 for details.

A : In order to comply with FinNet security standard, ASPs are required to follow a set of security guidelines. Basically, ASPs have to install a firewall between FinNet and ASPs’ servers to prevent improper traffics from entering FinNet and vice versa. For more detail about the security guidelines, please contact FinNet.

A : Yes. However, since the default setting of FinNet routers blocks non-standard ports for security reason. If you need to deploy any non web based applications, please contact contact our Business Inquiry Hotline at 2283 6883 for a technical set up assessment.

A : No, FinNet will only monitor the availability of equipment and leased lines. All content transmitted on FinNet will not be monitored or captured.

A : It is the decision of the users and/or service providers to decide whether to use data encryption technology or not. What FinNet provided is on optional network session encryption using 128-bit SSL technology.